Return Policy
Last updated April 15, 2020
Thank you for your purchase. We hope
you are happy with your purchase. However, if you are not completely satisfied
with your purchase for any reason, you may return it to us for a full
refund or an exchange. Please refer to the return policy below for more
information.
All returns must be postmarked
within seven (7) days of the purchase date. All returned items must
be in new and unused condition, with all original tags and labels attached.
To return an item, please email
our customer service at foreyesvision@hotmail.com or react us via Facebook messenger to ensure the steps for returning
of item is done the right way. Please kindly, place the item securely in its original
packaging with the proof of purchase, and mail your return to the
following address:
Four Eye Vision Centre
Attn: Returns
NO 25. JALAN DEDAP 13,
TAMAN JOHOR JAYA,
81100 JOHOR BAHRU, Johor.
Malaysia
Please note that you will be responsible
for all return shipping charges. We strongly recommend that you use a trackable
method to mail your return.
Your purchase will be processed immediately
once we receive the confirmation of your order. Under normal circumstances, any
completed order will not be allowed to cancel.
For cancellation of order, please
contact our customer service within 24hr of purchase via email or Facebook
messenger. We
will contact you shortly to confirm the order cancellation and help to process it
as soon as possible.
REFUNDS
Upon receiving and inspecting the
condition of your returned item, we will then process your return or
exchange. Please allow at least seven (7) days from the date of
purchase to process your return or exchange.
The following items cannot be returned or
exchanged:
● The items and or packaging has been damaged
For defective or damaged products,
please contact us through the customer service number below to arrange a refund
or exchange.
Please Note
●
Return shipping will be bearing by
either consumer or vendor based on the situation
●
We will take responsibility in
bearing the return shipping fees in the case where we find that the damage was
caused by our own neglect.
●
You may take a clear picture of the damaged
item with the packaging and reach us via Facebook messenger or email to our
customer service.
●
We will have to examine the
condition of your damaged item before we confirm the quality of your returned
of item.
●
We will not bear responsibilities for
any damage done during the process of return shipping, please ensure your items
are intact during transit.
●
Kindly contact or email to our
customer service Foreyesvison@hotmail.com
for more detailed guidelines on exchange, refund and exchange
QUESTIONS
If you have any questions concerning
our return policy, please contact us at:
07-3516386
foreyesvision@hotmail.com